Return Policy

Return Policy for Sialkoty.com

At Sialkoty, we take pride in the quality of our leather bags and are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Returns

  • You have 14 days from the date of delivery to initiate a return.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Return Process

  • To start a return, please contact us at [your contact email or return request link]. We will provide instructions on how and where to send your item.
  • Please do not send items back without first contacting us, as they may not be processed correctly.

Return Shipping

  • Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item is safely returned.
  • Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it may take a few days for your bank or credit card company to process and post the refund.

Exchanges

  • If you wish to exchange an item, please contact us to initiate the process. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund.

Non-Returnable Items

  • Custom or personalized orders.
  • Items purchased on sale or at a discounted price (unless defective).

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund, including covering return shipping fees.

Contact Us If you have any questions or need further assistance with your return, please contact us at:

 

WH Number: +92-321-9816397

My email: khuramshehzad103105@gmail.com

 

Thank you for choosing Sialkoty. We appreciate your trust in our brand and look forward to providing you with the best shopping experience possible.